Technical Support Specialist

1 day ago


Raleigh, North Carolina, United States Bandwidth Inc. Full time
Job Summary

We are seeking a skilled NOC Technician to join our team at Bandwidth Inc. This is a challenging role that requires strong technical skills, attention to detail, and excellent problem-solving abilities.

The successful candidate will have 1-3 years of experience working in a network operations environment, with a solid understanding of carrier-level VoIP-based technologies.

We offer a competitive salary of $80,000 per year, based on location and experience. Our benefits package includes 100% company-paid medical, vision, and dental coverage for you and your family, four weeks of PTO, and additional time off for life's most important moments.

Responsibilities

  • Investigate and troubleshoot equipment, applications, and tools supporting Bandwidth's voice and messaging network infrastructure
  • Create and maintain trouble tickets with service providers and internal teams
  • Troubleshoot VoIP calls at the SIP level
  • Follow processes and procedures provided by senior NOC personnel

Requirements

  • Bachelor's degree or relevant work experience
  • Experience working in a network operations environment
  • Strong technical problem-solving skills and attention to detail
  • Flexibility to work additional shifts where required


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