IT Support Specialist

1 day ago


Raleigh, North Carolina, United States Nanosoft Consulting Full time

Nanosoft Consulting is seeking a highly skilled IT Support Specialist to join our team. The estimated salary for this position is $55,000 - $65,000 per year.

Job Description:

The IT Support Specialist will provide advanced technical support via phone, email, and tickets, analyzing and resolving routine problems based on existing documentation, training, and resources. This role promotes a positive customer relationship and requires strong customer service orientation, interpersonal skills, and advanced troubleshooting skills.

Key Responsibilities:
  • Provide technical assistance to customers via multiple channels
  • Analyze and resolve technical issues using available resources
  • Develop proactive relationships with customers and provide education as needed
  • Communicate complex technical information in an understandable manner

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