Technical Support Specialist

18 hours ago


Raleigh, North Carolina, United States Nanosoft Consulting Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Nanosoft Consulting. The successful candidate will provide first-level support to users in a Microsoft Windows environment, including password resets, A/V troubleshooting, access assistance, and imaging PCs per outlined processes.

Key Responsibilities:

  • Analyzing and Assessing Client Needs: Ability to analyze and assess client needs to develop effective and appropriate solutions.
  • Independent Problem Resolution: Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures.
  • Establishing Positive Relationships: Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.

Requirements:

  • Excellent communication and technical skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.


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