Technical Support Specialist
5 days ago
Levitate's Mission-Driven Team
At Levitate, our employees share a common goal: helping small businesses grow and thrive. We prioritize our staff's strengths and fulfillment in their roles.
We foster a collaborative environment across teams and departments, where you'll find friendship, enthusiasm, intelligence, and drive. Our five core values guide everything we do:
- Creating magic
- Showing customer empathy
- Making data-driven decisions
- Focusing on solutions, not problems
- Improving every day
We're seeking a detail-oriented Software Support Engineer to join our engineering team. As a key member, you'll troubleshoot, diagnose, and resolve technical customer issues. The ideal candidate has a strong technical background, excellent problem-solving skills, and clear communication abilities.
Responsibilities
- Support the Levitate platform and integrations with external partner APIs
- Troubleshoot, debug, and improve existing software
- Collaborate with Customer Support and Engineering to enhance supportability and customer experience
- Contribute to internal and customer-facing knowledge bases
Benefits and Programs
- Daily catered lunches and diverse snack offerings
- Employee-led groups for shared hobbies and interests
- Volunteer opportunities with local organizations
- Flexible PTO for work-life balance
- Paid parental leave
- Extensive benefit options, including healthy lifestyle reimbursement and more
Requirements
- 4+ years of application support experience
- Experience reading and/or debugging code
- HTTP API experience
- SQL or database querying expertise
- Logging and metrics tooling experience
- Able to learn new technologies and techniques
- Collaborative environment and analytical skills
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