Technical Support Specialist

5 days ago


Raleigh, North Carolina, United States Levitate Full time

Levitate's Mission-Driven Team

At Levitate, our employees share a common goal: helping small businesses grow and thrive. We prioritize our staff's strengths and fulfillment in their roles.

We foster a collaborative environment across teams and departments, where you'll find friendship, enthusiasm, intelligence, and drive. Our five core values guide everything we do:

  • Creating magic
  • Showing customer empathy
  • Making data-driven decisions
  • Focusing on solutions, not problems
  • Improving every day

We're seeking a detail-oriented Software Support Engineer to join our engineering team. As a key member, you'll troubleshoot, diagnose, and resolve technical customer issues. The ideal candidate has a strong technical background, excellent problem-solving skills, and clear communication abilities.

Responsibilities

  • Support the Levitate platform and integrations with external partner APIs
  • Troubleshoot, debug, and improve existing software
  • Collaborate with Customer Support and Engineering to enhance supportability and customer experience
  • Contribute to internal and customer-facing knowledge bases

Benefits and Programs

  • Daily catered lunches and diverse snack offerings
  • Employee-led groups for shared hobbies and interests
  • Volunteer opportunities with local organizations
  • Flexible PTO for work-life balance
  • Paid parental leave
  • Extensive benefit options, including healthy lifestyle reimbursement and more

Requirements

  • 4+ years of application support experience
  • Experience reading and/or debugging code
  • HTTP API experience
  • SQL or database querying expertise
  • Logging and metrics tooling experience
  • Able to learn new technologies and techniques
  • Collaborative environment and analytical skills


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