Level 2 Technical Support Professional

17 hours ago


Raleigh, North Carolina, United States Eltropy Full time

About Us:

Eltropy is on a mission to transform the financial industry by providing innovative digital engagement solutions.

As a Technical Support Specialist - Network Expert, you will be part of a dynamic team that delivers exceptional customer experiences through secure, compliant, and cutting-edge technology.

Job Summary:

We are seeking an experienced Technical Support Specialist - Network Expert to join our team. The successful candidate will have a strong background in networking and cloud computing, with experience in troubleshooting and resolving complex technical issues.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues related to networking and cloud computing
  • Collaborate with internal teams to identify and resolve issues that impact customers
  • Mentor junior support team members on advanced technical concepts
  • Develop and maintain documentation on technical procedures and best practices
  • Prioritize and manage multiple technical issues concurrently

Requirements:

  • Bachelor's degree in Computer Science or related field, or equivalent practical experience
  • Strong understanding of networking and cloud computing concepts
  • 2+ years of experience in a support role within an Enterprise SaaS company
  • Familiarity with mobile and web applications in a B2B context
  • Experience collaborating with remote, global, and cross-functional teams

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • A comprehensive benefits package


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