IT Support Specialist

2 days ago


Raleigh, North Carolina, United States Insight Technical Advisors Full time
Job Overview

We are seeking an experienced IT Support Specialist to join our team as an Associate Field Technician. This role will involve providing exceptional customer service and technical support to clients in the Triangle area.

Key Responsibilities:
  • Triage and resolve technical issues for clients via phone, email, or on-site visits
  • Install, configure, and troubleshoot hardware and software solutions
  • Provide excellent communication and documentation of cases to ensure continuity of information
  • Maintain awareness of current tools, methodologies, and technologies associated with IT support
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • 1-2 years of experience in IT support or a related field
  • Strong knowledge of network-related issues, Microsoft ecosystem, and basic networking concepts
  • Excellent communication and problem-solving skills
  • Able to work Monday through Friday from 8:00 to 5:00 EST
  • Reliable transportation and valid driver's license
Compensation:

$45,000 - $60,000 per year, depending on experience


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