Customer Experience Enablement Specialist
6 days ago
Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and expert support.
Job DescriptionWe are seeking a highly skilled Customer Experience Enablement Partner to join our team. As a key member of our Customer Experience Organization, you will play a critical role in ensuring our customers achieve their full potential with Dialpad.
Key Responsibilities- Develop and deliver tailored training solutions to meet the evolving needs of our customers.
- Partner with cross-functional teams to design and implement customer-facing training materials, including instructor-led virtual trainings, on-demand lessons, and live webinars.
- Analyze customer adoption and project updates to identify areas for improvement and implement data-driven solutions.
- Collaborate with the Customer Success Team to ensure effective handoff processes, workflows, and partnerships that support customer satisfaction and retention.
- Support the development of comprehensive learning pathways on various topics, including onboarding, upskilling, best practices, and new features.
- Bachelor's degree in Communication, Education, or Business Administration, or equivalent work experience.
- 3+ years of experience in customer enablement and project management, preferably within the telecommunications or technology sector.
- Demonstrated history of creating clear, concise, and engaging training materials.
- Proficiency with Google Workspace, Atlassian Suite, and LearnUpon.
- Familiarity with adult learning frameworks such as Kirkpatrick and Blooms.
Dialpad offers a competitive salary, stock options, and a comprehensive benefits package, including medical, dental, and vision plans, flexible time off, and a monthly stipend for cell phone and internet bills. We also provide reimbursement for expenses related to professional development and offer a robust internal learning and development program.
We are an equal-opportunity employer and are committed to building a diverse and inclusive workplace. If you are passionate about delivering exceptional customer experiences and have a strong background in customer enablement, we encourage you to apply.
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