Customer Experience Enablement Specialist

6 days ago


Phoenix, Arizona, United States Dialpad Full time
About Dialpad

Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and expert support.

Job Description

We are seeking a highly skilled Customer Experience Enablement Partner to join our team. As a key member of our Customer Experience Organization, you will play a critical role in ensuring our customers achieve their full potential with Dialpad.

Key Responsibilities
  • Develop and deliver tailored training solutions to meet the evolving needs of our customers.
  • Partner with cross-functional teams to design and implement customer-facing training materials, including instructor-led virtual trainings, on-demand lessons, and live webinars.
  • Analyze customer adoption and project updates to identify areas for improvement and implement data-driven solutions.
  • Collaborate with the Customer Success Team to ensure effective handoff processes, workflows, and partnerships that support customer satisfaction and retention.
  • Support the development of comprehensive learning pathways on various topics, including onboarding, upskilling, best practices, and new features.
Requirements
  • Bachelor's degree in Communication, Education, or Business Administration, or equivalent work experience.
  • 3+ years of experience in customer enablement and project management, preferably within the telecommunications or technology sector.
  • Demonstrated history of creating clear, concise, and engaging training materials.
  • Proficiency with Google Workspace, Atlassian Suite, and LearnUpon.
  • Familiarity with adult learning frameworks such as Kirkpatrick and Blooms.
What We Offer

Dialpad offers a competitive salary, stock options, and a comprehensive benefits package, including medical, dental, and vision plans, flexible time off, and a monthly stipend for cell phone and internet bills. We also provide reimbursement for expenses related to professional development and offer a robust internal learning and development program.

We are an equal-opportunity employer and are committed to building a diverse and inclusive workplace. If you are passionate about delivering exceptional customer experiences and have a strong background in customer enablement, we encourage you to apply.



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