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Bilingual Customer Experience Representative
2 months ago
We are seeking a highly skilled and bilingual Customer Experience Specialist to join our Adoptions team at our Sunnyslope Campus. As a key member of our team, you will provide exceptional customer service to both internal and external customers, ensuring a positive and welcoming experience for all visitors.
Key Responsibilities- Act as the first point of contact for visitors to our Campus, providing a warm and welcoming experience.
- Provide administrative support, including answering questions, providing information, and guiding customers through our programs and services.
- Be knowledgeable about all AHS programs and services, ensuring accurate and up-to-date information is provided to customers.
- Work in a fast-paced environment, being flexible and adaptable to meet the needs of our customers.
- Provide solutions-driven support, ensuring the best possible outcomes for our customers.
- High school diploma required.
- Must be bilingual English/Spanish.
- Previous work experience in an administrative or receptionist role preferred.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency with Microsoft Office and ability to learn other software programs as necessary.
- Understanding of retail and cash handling operations.
- Excellent customer service skills and professional appearance and demeanor at all times.
- Ability to multi-task in a busy environment.
The work environment is typical of an office setting, with occasional standing and walking required. The ability to lift up to 25 pounds is necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.
