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Customer Experience Specialist
2 months ago
We are a leading provider of dog daycare services, with a mission to enhance the joy of dog parenthood and enable dogs to positively change our world.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Dog Parent Support Team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional support to our dog parents, helping them to navigate our services and ensuring a seamless experience for their furry friends.
Key Responsibilities- Provide exceptional customer service to dog parents, responding to their inquiries and resolving any issues in a timely and professional manner.
- Work closely with our on-site teams to ensure that our dog parents receive the best possible experience for their dogs.
- Assist with sales and marketing efforts, helping to convert leads into new customers.
- Perform administrative tasks, such as data entry and record-keeping, to support our operations.
- Develop and maintain relationships with our dog parents, providing them with regular updates and ensuring that their needs are met.
- High school diploma or equivalent required; degree in a related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Proven customer service experience, with a strong track record of providing exceptional service.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- A competitive hourly rate of $15.50 to $18 per hour.
- A time and attendance bonus program.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including health insurance and paid time off.
If you are a motivated and customer-focused individual who is passionate about providing exceptional service to dog parents, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.