Field Enablement Specialist

7 days ago


Phoenix, Arizona, United States TAG - The Aspen Group Full time
Job Title: Field Enablement Specialist - Client Financing Experience

As a Field Enablement Specialist - Client Financing Experience with The Aspen Group, you will play a critical role in educating, training, and supporting the field organization on client financing best practices. This position will ensure that all aspects of client financing are executed effectively, improving clients' access to care and the overall user/patient experience.

Key Responsibilities:
  • Act as a liaison between client financing, learning and development, field operations, and other key internal partners to improve education and support to the field organization.
  • Provide qualitative and quantitative analysis of client financing impact on hospital results.
  • Partner with field leadership to maintain a consistent focus and alignment surrounding all aspects of client financing.
  • Subject Matter Expert (SME) in client consultations, third-party lender protocol, and consumer financing regulations.
  • Coach operations roles on the client financing consultation process.
  • Must have ability to provide one-on-one coaching and development to ensure proper execution and transparency in all areas impacted by the client consultation.
  • Support the client consultation and third-party financing from a process and systems perspective.
  • Work with key departments to reduce refunds, chargebacks, and overall satisfaction complaints.
  • Comprehensive knowledge of client financing lenders and products offered within, including ability to reference applicable content to the field.
  • Travel on a regular basis throughout the AZPetVet organization.
Requirements:
  • Education Level: Bachelor's Degree Preferred
  • Dynamic, self-demanding, and proactive individual; able to motivate him/herself and others
  • Excellent communication skills, including written, verbal, and presentation skills
  • Lending/financing job-related/industry experience
  • Understanding and demonstrated abilities related to consultative sales practices
  • Working knowledge of healthcare and dental industry preferred
  • Experience with serving large multi-office & owner environment preferred
  • Strong organizational, motivational, and time management skills
  • High-level proficiency with Virtual Platforms
  • Fluent in usage of online training tools and webinars
  • High-level proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook, Access)


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