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Solution Architect

2 months ago

Chicago, Illinois, United States Naehas Software India Pvt. Ltd Full time
About Naehas Software India Pvt. Ltd

We are a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley. Our mission is to change the world of data-driven, personalized marketing communications, automating omnichannel marketing for some of the largest consumer brands in the world.

We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized.

The Position

We are seeking a dynamic Enterprise Solution Architect who will own the success of implementing our platform for various enterprise clients. You will be responsible for ushering some of the world's largest financial, insurance, and media companies through the initial and continued adoption of disruptive enterprise software.

You will work collaboratively with our customers and internal stakeholders to define their business, technical and architectural requirements to effectively shape the implementation approach for projects and drive successful business outcomes.

The Opportunity

Reporting to the Director of Professional Services, this is an incredible opportunity to work with Naehas' largest and most strategic customers at respected and well-known brands. Internally, this is also an opportunity to contribute to the maturity of the Naehas Professional Services team and the development of Naehas' products through customer feedback and industry best practices.

The Team

You will be part of a team that advocates for our customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience. You will work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology.

Key Responsibilities
  1. Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.
  2. Lead the implementation of a strategic customer account, delivering end-to-end implementation from discovery, design, configuration, UAT, and training through launch and post-launch services with a variety of technical/non-technical stakeholders.
  3. Create, manage, and present an actionable business requirements document/blueprint that aligns a customer's business needs to integrate with downstream ESPs and/or other delivery systems.
  4. Present high-level overviews of ESP and/or other delivery system architecture and integration capabilities.
  5. Conduct solutions presentations and obtain customer acceptance to solution design.
  6. Manage multiple client engagements and work with associated team members.
  7. Deliver ongoing check-ins to ensure all best practices are followed and any deviations from best practices are documented.
  8. Collaborate with other Naehas Professional Services team members to continuously uplevel each other's skills, experience, and expertise.
Requirements
  1. Bachelor's degree in Computer Science or related field, and 8-plus years of experience in the field, or in a related area.
  2. Demonstrable experience in solution design & technical delivery of Software As A Service (SaaS) platforms/equivalent in Financial Services.
  3. Experience leading customer-facing discovery sessions to conceptualize and design complex business solutions for clients in the financial services industry.
  4. Ability to manage discovery, design, and delivery of complex business solutions that span multiple existing, siloed teams at the client.
  5. Experience documenting customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows, and mockups.
  6. Proven results contributing to customer and/or partner success stories in the following domains: front- and back-end solution architecture, change management, and direct leadership in designing solutions that meet or exceed customer needs.
  7. Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences.
  8. Strong understanding of APIs, REST, and integration architectures.
  9. Willingness to travel up to 20% at times, which may be on short notice due to client requests.
Preferred Skills
  1. Understanding of the architectural principles of web-based platforms including SaaS and multi-tenancy.
  2. Understanding of sales process and methodologies preferred.
  3. Experience with advanced data analysis techniques.
  4. Fintech industry experience.
What We Offer
  1. Competitive compensation.
  2. A full suite of benefits, including health, vision, dental, and retirement.
  3. A casual workplace that appreciates and respects each employee's ideas.
  4. The agility of a growing and profitable start-up environment.
  5. Flexible work arrangements.
Our Values
  1. Reality - Acknowledge it early and be comfortable sharing it with the team.
  2. Ownership - Be self-aware and personally accountable.
  3. Courage - Put in your best effort even under trying circumstances.
  4. Trust - Respect team members - prove each other right.
  5. Curiosity - Intense desire to explore and understand new solutions.
  6. Flexibility - Flexibility and innovation are more important than efficiency.
  7. Integrity - Our reputation is more important than making money.