Client Care Manager

7 days ago


Omaha, Nebraska, United States True North Home Care Full time
Job Summary

The Client Care Manager plays a vital role in ensuring the quality care of True North Home Care clients. This position involves overseeing and implementing care plans, responding to client and caregiver inquiries, and providing emotional support to clients and their families.

Key Responsibilities
  1. Client Care Coordination: Answer the On-Call phone in a prompt manner, respond to messages on AxisCare, and handle call-ins by finding suitable replacements for shifts.
  2. Problem Solving and Troubleshooting: Triage client and caregiver needs to ensure all scheduled clients are safe and cared for according to the plan of care.
  3. Communication and Collaboration: Maintain professional communication with clients, team members, and community members, and provide emotional support and compassionate care to clients and their families.
  4. Technology and Compliance: Use the AxisCare app to clock in, clock out, view care plans, document visit notes, and request shifts, and adhere to all policies and procedure guidelines as well as appropriate OSHA guidelines.
  5. Professional Development: Participate in annual performance reviews, maintain current certification as required by the State (if applicable), and attend required trainings and meetings.

Requirements: The ideal candidate will have excellent communication and problem-solving skills, be able to work independently and as part of a team, and have a strong commitment to providing high-quality care to clients.


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