Access Transport Specialist

4 weeks ago

Omaha, Nebraska, United States TrueNet Communications Full time
Job Title: Access Transport Tech

TrueNet Communications is seeking a skilled Access Transport Tech to join our team in Omaha, NE.

Job Summary

The Access Transport Tech is responsible for provisioning and configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. This role requires working knowledge and experience with Granite and Mint, as well as proficiency in various applications for implementation, service, test, and acceptance.

Key Responsibilities
  • Prepare, configure, install, and provision Voice, Ethernet, and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
  • Insert access transport equipment into fiber ring.
  • Perform access transport equipment maintenance support, including changes, upgrades, and migrations, disconnects, decommissions, preparation, and configuration in support of fulfillment activities.
  • Work with contractors/vendors to ensure equipment is installed and operating properly.
  • Create, update, and close Remedy tickets and coordinate with change control as needed.
  • Coordinate with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
  • Ensure quality of processes, programs, and customer satisfaction.
  • Comply with all safety procedures and policies.
  • Perform end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
  • Perform all final circuit provisioning and configuration of device and intermediate cross-connects.
  • Ensure appropriate iOS upgrade is applied.
  • Perform basic functional testing of equipment to eliminate out-of-box failures.
  • Packages equipment per work order in preparation for installation.
  • Work with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
  • Assist with initial turn-up of CPE equipment.
  • Test and verify services in conjunction with the install team.
  • This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
  • SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
  • Perform other duties as assigned.
Qualifications
  • HS diploma, GED, or relevant work experience.
  • 2 or more years of experience preferred in related field (e.g., technical support, installation, and maintenance).
  • 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video, and telephone technologies.
  • Requires working knowledge and experience with Granite and Mint.
  • 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
  • Demonstrated knowledge of performance testing and test equipment.
  • Excellent interpersonal, communication, and collaborative skills to work effectively with team throughout the organization.
  • Valid local State Driver's License.

TrueNet Communications is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Protected Veterans. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).

We offer competitive salaries, excellent benefits, 401k, paid time off, and paid holidays. TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build, and support communications infrastructure for our clients across North America.

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