Director of Operations

1 day ago

West Palm Beach, Florida, United States Foundcare, Inc. Full time
Job Title: Director of Operations

Foundcare, Inc. is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, the Director of Operations will be responsible for overseeing the day-to-day operations of our health centers, ensuring that we provide high-quality patient care and services.

Key Responsibilities:
  • Staff Supervision & Development:
    • Lead, supervise, and coach staff in alignment with organizational policies and legal requirements.
    • Ensure staff receive adequate training in policies, procedures, and protocols to maintain operational efficiency.
    • Promote a positive, inclusive work environment that fosters team collaboration, personal growth, and accountability.
    • Evaluate the quality of work performed by direct reports and provide timely feedback for continuous improvement.
  • Operational Efficiency & Compliance:
    • Develop, implement, and refine policies and procedures that ensure smooth daily operations and compliance with regulatory standards.
    • Collaborate with senior leadership to identify operational challenges and implement strategic solutions that enhance productivity and efficiency.
    • Oversee the implementation of new health center locations and expansions, ensuring seamless integration with current operations.
    • Conduct regular safety audits and ensure compliance with environmental care and infection control protocols.
    • Lead staff in responding to emergency situations, ensuring compliance with safety and security regulations.
  • Strategic Business Development:
    • Drive practice productivity and financial performance through analysis and execution of strategic initiatives.
    • Work closely with the COO to provide timely information and reports for budget preparation and financial planning.
    • Develop marketing strategies to increase patient utilization and enhance revenue streams.
    • Manage the accomplishment of assigned grant projects, ensuring program deliverables, data reporting, and funder relationships are successfully maintained.
    • Foster community partnerships and participate in public relations activities to promote the health center's mission and services.
  • Data Reporting & Continuous Improvement:
    • Monitor event flow tracking, analyze inefficiencies, and work with the team to implement corrective actions to minimize patient wait times and optimize patient flow.
    • Collaborate with the billing and provider teams to ensure timely processing of encounters and billing procedures.
    • Review collections activities related to patient billing to ensure patient information is accurately recorded in a timely manner in the EHR, maximizing revenue collection.
    • Lead efforts to maintain and enhance the center's compliance with external performance measures.
    • Review practice activities and recommend changes in, or better utilization of, facilities, services, and staff.
    • Monitor exception reports related to data input.
    • Responsible for researching, analyzing, planning, implementing, and monitoring procedures and processes pertaining to smooth unit flow.
  • Administrative Functions:
    • Oversee the procurement and inventory of office supplies, ensuring adherence to budgetary constraints.
    • Ensure that an Administrator on Duty is present and accessible at the health center during operating hours to address patient or operational issues.
    • Attend and contribute to internal meetings, external committees, and community events to represent the health center.
    • Assist in fundraising initiatives by supporting event promotion, ticket sales, and donor solicitation as needed.
    Requirements:
    • Healthcare operations experience with a master's degree in healthcare or business administration preferred.
    • Ability to create and manipulate computerized spreadsheets and word processing documents, including creating diagrams and charts to analyze data.
    • Must be able to respect the culture, values, and opinions of others and possess the ability to relate warmly to the patients and providers of the center.
    • Bilingual preferred.

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