Onsite Technical Expert
5 days ago
**Job Summary**
VC3 is seeking a highly skilled and experienced Technical Support Expert to join our team. As an Onsite Technical Expert, you will be responsible for providing advanced level technical assistance and support to our clients. This role requires a strong understanding of IT concepts, issues, practices, methodologies, and trends.
**Key Responsibilities**
- Provide technical support and assistance to clients, including troubleshooting and resolving complex technical issues.
- Act as an escalation point for our Service Desk and Escalation teams when an issue reaches beyond the scope of support provided by lower technical tiers.
- Train and educate clients on technical standards and best practices.
- Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Participate in team meetings, training sessions, and on-call rotations as required.
**Requirements**
- 5+ years of relevant technical experience, or 2 years of experience in a Systems Analyst I role at VC3.
- Post-secondary training in Network Administration or Computer Systems Administration.
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
**Preferred Qualifications**
- CCNA, VMware, MCSE, MCSA, or MCTIP certifications (in progress or completed).
- At least 5 years of relevant IT experience fully supporting and building customer environments.
- At least 5 years' experience managing and working with Windows Server, Microsoft/Office 365, Active Directory, GPO, routing and switching, firewalls, VPN, virus and security, TCP/IP, DHCP, and DNS.
- At least 3 years' experience with virtualization technologies, including Hyper-V and VMWare.
**What We Offer**
- National health insurance coverage with two plan options.
- FSA (flexible spending account) for health and/or dependent care.
- HSA (health savings account).
- Vision and dental plans for you and your dependents.
- 100% company-paid basic life and long-term disability insurance.
- 401k with a company match.
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