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Aftersales/Field Service Manager

2 months ago

Rancho Cucamonga, California, United States Green Power Motors Full time
About the Role

GreenPower Motor Company is seeking an experienced Aftersales/Field Service Manager to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, managing aftersales part sales, and ensuring the highest level of technical support to our customers.

Key Responsibilities
  • Customer Service: Build and maintain positive relationships with customers, responding to their inquiries and resolving operational issues in a timely and professional manner.
  • Aftersales Part Sales: Manage the sales of aftersales parts to customers, ensuring timely delivery and excellent customer service.
  • Technical Support: Provide technical support to customers, including troubleshooting and resolving technical issues.
  • Service Delivery: Develop and implement effective service delivery processes, ensuring high-quality service and excellent customer satisfaction.
  • Reporting and Analysis: Document operational tasks and report to executive management, analyzing data to identify areas for improvement and implementing changes to enhance service delivery.
  • Team Leadership: Lead a team of technical experts, providing guidance and support to ensure excellent customer service and technical support.
Requirements
  • Experience: Minimum of 10 years of experience in a customer service environment, with a strong background in technical aftersales support.
  • Technical Knowledge: In-depth knowledge of automotive products and repairs, with the ability to analyze and resolve complex technical issues.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Leadership Skills: Proven leadership skills, with the ability to lead a team of technical experts and provide guidance and support to ensure excellent customer service and technical support.
  • Physical Requirements: Ability to work in a fast-paced environment, with considerable physical activity and prolonged periods of sitting and computer work.
Working Environment

Work is normally performed in an office work environment, with occasional travel to warehouses, vehicles, and outdoor locations. GreenPower Motor Company is an equal opportunity employer and welcomes applications from diverse candidates.