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IT Support Technician
2 months ago
At Infinite Commerce, we are dedicated to enhancing the lives of families globally through the creation of exceptional products and brands. Our mission is to simplify life, transforming houses into homes, and celebrating every moment, whether significant or subtle.
As a prominent supplier of consumer goods for leading online platforms such as Amazon, Target, Walmart, Michaels, and Kohl's, we take pride in our innovative, data-centric strategies. Our advanced tools enable us to continuously refresh and expand our product offerings, distinguishing us from our competitors.
We uphold our core values: Ownership, Frugality, Curiosity, Flexibility, Mutual Respect, and Outcomes. These principles guide our daily operations and drive us toward excellence.
At Infinite Commerce, our workforce is our most valuable asset. We cultivate a diverse environment with talented individuals from over twenty nations, promoting a culture of openness, collaboration, and mutual respect. Here, you will find a setting that encourages you to take charge of your responsibilities, be resourceful in your solutions, maintain a thirst for knowledge, and enjoy the flexibility to balance your professional and personal life.
Position Summary
Located in our operational hub, the IT Support Technician provides first-level onsite and remote technical assistance for IT and applications to end-users across various regions and time zones, including the USA, Central America, Asia, and Europe. This role requires outstanding communication skills and the ability to adapt to diverse user needs and environments. Additionally, strong problem-solving skills and a sense of urgency are crucial for promptly addressing technical challenges.
Key Responsibilities
- Oversee Microsoft 365 administration tasks, including user setup, security configurations, and license oversight.
- Diagnose and resolve issues related to Microsoft 365 applications, such as Outlook, Teams, and SharePoint.
- Deliver on-site IT support for warehouse operations, addressing warehouse-related IT production challenges, including barcode scanners, printers, and inventory management systems.
- Collaborate with People and Culture (HR) on IT tasks for Team Member onboarding and offboarding, including preparing and configuring new equipment.
- Coordinate with external vendors regarding application software inquiries and maintenance.
- Assist with basic scripting tasks, including Linux and MS PowerShell.
- Manage basic administration tasks for Amazon Web Services (AWS).
Qualifications
- A minimum of 3 years experience in technical support or helpdesk roles, with experience in remote desktop support tools.
- Proficient in Microsoft 365 applications (Outlook, Teams, SharePoint).
- Basic understanding of Amazon Web Services (AWS) services.
- Fundamental knowledge of database systems (MySQL).
- Familiarity with any Warehouse/Inventory Management Systems (WMS) is advantageous.
- Knowledge of MySQL administration is a plus.
- Excellent communication skills in English and a customer-focused mindset.
- Ability to work both independently and collaboratively within a team.
Compensation
The salary range for this position in most U.S. metro markets is between USD $50,960.00 and USD $71,344.00, with the anticipated hiring range from USD $50,960 to USD $61,152. Final salary will be determined based on a candidate's experience, location, and market practices. In addition to base salary, you will be eligible for health and welfare benefits, comprehensive time off programs, including vacation, sick leave, and floating holidays, along with other perks. We strive to provide a competitive and attractive compensation package that reflects local market conditions and ensures our employees feel valued and supported.
Equal Employment Opportunity & Diversity at Infinite Commerce
We are proud to be an Equal Opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under applicable law. We are committed to fostering a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.