Customer Service Representative

1 week ago

Fair Oaks, Indiana, United States Select Milk Producers Full time
About Select Milk Producers

Select Milk Producers is a leading dairy cooperative with a strong commitment to excellence. Our company values include accountability, doing what's right, and performing at our best. We strive to go above and beyond in providing for our families, leading our employees, and serving our customers.

Job Summary

We are seeking a highly motivated and customer-focused BP Cashier to join our team. As a BP Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide warm welcomes to customers within ten seconds and assist with their needs while modeling the Fair Oaks Farms image.
  • Answer questions regarding Fair Oaks Farms brand and products, tours, restaurant/food options, and merchandise.
  • Cross-sell all brand products, including Fair Oaks Farm tours, Farm House Restaurant, Cowfe. Cheese, Milk, and Ice cream products, as well as any BP promotions.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sale prices, total purchases, receive and process cash or credit payment using a POS system.
  • Answer telephone calls and direct inquiries to proper personnel.
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Stay informed and up to date with company news and apply new knowledge to your job.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Scoop and serve Ice Cream following the provided recipes to maintain product quality.
  • Handle complaints, settle disputes, and resolve grievances and conflicts when possible, or otherwise negotiate with others.
  • Perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Lift 30 lbs or more.
  • Stock, clean, and organize all merchandise shelves, coolers, and storage.
  • Wash, sweep, mop, and dust when needed.
  • Wash and clean bathrooms.
  • Handle and dispose garbage.
Requirements
  • Talking to others to convey information effectively.
  • Actively find ways to help each other to carry out all job duties assigned.
  • Job requires developing a practical working environment along with self-guiding with little or no supervision.
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • The ability to multitask and complete tasks assigned in a fast-paced environment.
  • The ability to communicate and coordinate well with others by displaying respect to customers and co-workers.
  • Standing for more than 8 hours.
  • Must have flexible hours, open availability, and work weekends.
  • Honest, reliable, responsible, and dependable.
  • Basic math skills.

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