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Sales and Customer Service Representative

2 months ago

Fair Oaks, California, United States Massage Envy Full time
About the Role

As a Sales and Customer Service Associate at Massage Envy, you will be responsible for providing exceptional customer service and promoting the value of Total Body Care to our clients.



Key Responsibilities

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through outreach efforts
  • Contribute to a clean and organized clinic environment by performing basic upkeep tasks


What We Offer

  • Unlimited bonuses and commissions
  • Paid Sick Time (PST) for all team members
  • Long-term career planning and advancement
  • 401k & Health Insurance
  • Discounted retail & services


Requirements

  • Must be 18 years or older
  • Are critical thinkers with basic math, computer skills, and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of Total Body Care with a general knowledge of massage, stretch, and skin care services


About Us

At Massage Envy, we support and inspire our team members to be their best while we work together to help clients feel their best. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.



We're a caring community that strives to celebrate individuality and share knowledge. If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.