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Sales and Customer Service Representative

2 months ago

Fair Oaks, California, United States Massage Envy Full time

### Overview

At Massage Envy Sunrise, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll be part of a team that's committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.

### Perks and Benefits

* Employer-paid healthcare, including medical, dental, and vision plans
* Matching 401(k) plan
* Paid time off for full-time employees
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work-life balance
* In-depth product and service training
* Free massage, skincare, or stretch service each month
* 40% off all products

### Qualifications

* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and ability to establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services

### Day-to-Day Responsibilities

* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach

### Culture and Support

* Trained leadership that is invested in YOUR success
* Award programs (like Sales Associate of the Year)
* Caring community that strives to celebrate individuality and share knowledge

### What We Offer

If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.