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Customer Service Representative

2 months ago

Oaks, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Canon U.S.A., Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our mailroom and customer service functions.

Main Responsibilities
  • Customer Service: Respond promptly to customer inquiries and concerns, providing timely and effective solutions to meet their needs.
  • Mailroom Operations: Manage the receipt, sorting, and delivery of mail and packages, ensuring accuracy and efficiency in our mailroom operations.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and coordination of customer service and mailroom functions.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and operational efficiency.
  • Training and Development: Participate in training and development programs to stay up-to-date on industry trends and best practices.
About You

We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. As a Customer Service Representative at Canon U.S.A., Inc., you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional customer service and drive business results.

Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1-2 years of related experience in customer service or mailroom operations.
  • Skills: Excellent communication and problem-solving skills, ability to multitask and prioritize tasks, and strong attention to detail.
  • Physical Demands: Ability to lift up to 50 pounds and spend extended periods standing, bending, and walking.