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Customer Service Supervisor

2 months ago

Atlanta, Georgia, United States Equifax Full time

Job Summary

We are seeking a highly skilled Customer Service Supervisor to lead our Dispute Resolution team. As a key member of our team, you will be responsible for leading a collaborative team of Customer Care agents, distributing workload, and coaching team members on process applications.

Key Responsibilities

  • Lead a team of Customer Care agents to achieve business objectives
  • Distribute workload based on employee bandwidth and capability
  • Coach team members on process applications and partner with manager on department initiatives
  • Seek efficiency opportunities and implement new or revised procedures
  • Partner with manager to develop and implement process improvements

Requirements

  • Bachelor's degree or previous work experience
  • 3-5 years of customer experience
  • 3 years of leadership experience (Supervisor, Team Lead, or Manager)
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Advanced knowledge of credit processing methods and procedures
  • Proficient in Equifax's disclosure, indicating, verification, maintenance, and ACD functions
  • Knowledge of Equifax Operations and products
  • Knowledge of NCTUE, Telco, and Commercial preferred

What We Offer

  • Comprehensive compensation and healthcare packages
  • 401k matching
  • Paid time off
  • Organizational growth potential through our online learning platform

About Equifax

We believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions, and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments, such as applying for jobs or a mortgage, financing an education or buying a car. Our impact is real, and we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.