Customer Service Operations Supervisor

2 days ago


Atlanta, Georgia, United States GeorgiaGov Full time

Job Summary

The Customer Service Operations Supervisor will oversee the daily activities of the Peach Pass Retail Center and satellite locations, ensuring the proper execution of tasks and monitoring completion. This role will also supervise and train assigned staff, develop and implement operational procedures, and respond to customer inquiries and escalations.

Key Responsibilities

  • Develop and implement strategies to accomplish departmental goals and Key Performance Indicators.
  • Supervise and coordinate daily activities of the Peach Pass Retail Center and satellite locations.
  • Monitor the progress and productivity of assigned staff to evaluate employee performance.
  • Provide training to staff in appropriate methods and procedures.
  • Monitor retail locations to observe individual demeanor, technical accuracy, and conformity to company policies and procedures.
  • Ensure all compliance requirements are met.
  • Serve as a liaison for operational issues and computer and technology systems.
  • Research and prepare reports and records as needed.
  • Assist in developing and implementing process improvements and operational changes.

Interactions with Upper Levels of Management

The Customer Service Operations Supervisor will interact with upper levels of management to discuss support requirements, submit status reports, and provide recommendations.

Professional Development

The ideal candidate will maintain a high level of job skills by attending and completing various seminars and training courses, reading appropriate literature, and communicating this knowledge to others.

Human Resources and Employee Relations

The Customer Service Operations Supervisor will manage human resources and employee relations functions, including interviewing applicants, identifying staff training and development needs, and ensuring necessary job-related instruction is provided.

Interactions with All Levels of State Government

The Customer Service Operations Supervisor will interact with all levels of state government in a way that promotes respect, encourages cooperation, and contributes to excellent performance.

Minimum Qualifications

The ideal candidate will have at least four years of hands-on customer service experience, strong interpersonal skills, and the ability to multi-task. A current, valid Class C Driver's License and a clean driving record are also required.



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