Customer Service Supervisor

1 week ago


Atlanta, Georgia, United States Bobby Dodd Institute Full time
Job Title: Customer Service Supervisor

Bobby Dodd Institute is seeking a highly skilled Customer Service Supervisor to oversee the day-to-day operations of our Contact Center. As a key member of our team, you will provide operational support, ensure smooth contact center operations, and serve as a primary coach for frontline staff.

Key Responsibilities:
  • Provide daily direction and communication to team members to ensure customer service tasks are completed efficiently and effectively.
  • Handle human resource management issues, including employee reviews, coaching, and corrective action.
  • Interview candidates to support recruiting efforts.
  • Provide training and resources to team members to ensure they are equipped to perform their jobs.
  • Identify opportunities for process improvements and present solutions to upper management.
  • Monitor and track productivity, and submit reports to management as requested.
  • Complete QA audits and manage the Call Que and chats to answer customer questions.
Requirements:
  • 2+ years of call center experience.
  • Strong communication and leadership skills.
  • Ability to manage complexity and prioritize tasks.
  • Customer-focused and results-driven.
Preferred Qualifications:
  • 5+ years of experience in a fast-paced customer service role.
  • Previous experience with durable medical equipment and insurance guidelines.
  • Advanced understanding of billing and reimbursement procedures.

Bobby Dodd Institute is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.



  • Atlanta, Georgia, United States Bobby Dodd Institute Full time

    Job Title: Customer Service SupervisorAt Bobby Dodd Institute, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our contact center operations, you will be responsible for overseeing the day-to-day activities of our customer service representatives, ensuring that our customers receive exceptional service and...


  • Atlanta, Georgia, United States Equifax Full time

    Job SummaryAs a Supervisor - Customer Service (Dispute Resolution) at Equifax, you will lead a collaborative team of Customer Care agents, distributing workload based on employee bandwidth and capability, and business prioritization. You will coach team members on appropriate process applications and partner with manager on department initiatives and team...


  • Atlanta, Georgia, United States GeorgiaGov Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Supervisor to join our team at GeorgiaGov. As a key member of our customer service team, you will be responsible for supervising and training assigned staff in a customer service operations environment.Key ResponsibilitiesDevelop and implement strategies to accomplish departmental goals...


  • Atlanta, Georgia, United States UniFirst Full time

    Route Service SupervisorUniFirst is seeking a skilled and motivated Route Service Supervisor to join our team. As a Route Service Supervisor, you will be responsible for supervising and working with Route Service Representatives who deliver to multiple customers per day. This is an entry-level management position for a career-minded individual interested in...


  • Atlanta, Georgia, United States Italmatch Chemicals Full time

    Job Title: Customer Service SupervisorAt Italmatch Chemicals, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our Customer Service Department, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage and develop a team of customer service...


  • Atlanta, Georgia, United States UniFirst Full time

    Route Service SupervisorUniFirst is seeking a skilled Route Service Supervisor to oversee the delivery of exceptional customer service to our clients. As a key member of our team, you will be responsible for supervising and training a team of Route Service Representatives, ensuring that they have the skills and knowledge needed to provide top-notch service...


  • Atlanta, Georgia, United States UniFirst Full time

    Route Service SupervisorUniFirst is seeking a skilled Route Service Supervisor to oversee the delivery of exceptional customer service to our clients. As a key member of our team, you will be responsible for supervising and training a team of Route Service Representatives, ensuring that our customers receive the highest level of service and satisfaction.Key...


  • Atlanta, Georgia, United States Razorjack RecruitingRG Resources Full time

    Join Our Team as a Technical Service SupervisorWe are seeking a highly skilled and experienced Technical Service Supervisor to join our team at Razorjack Recruiting/RG Resources. As a key member of our team, you will be responsible for providing exceptional customer service, repair efficiency, and repair/diagnosis in the Outdoor Power Equipment industry.Key...


  • Atlanta, Georgia, United States Acro Service Corp Full time

    Job Title: ReceptionistJob Summary: We are seeking a highly organized and detail-oriented Receptionist to join our team at Acro Service Corp. The successful candidate will be responsible for managing front office tasks, including phone handling, visitor badges, and mail/package distribution.Key Responsibilities:Answer and direct calls efficiently, ensuring a...


  • Atlanta, Georgia, United States Floor & Decor Full time

    Customer Service Supervisor at Floor & DecorWe are seeking a highly skilled Customer Service Supervisor to join our team at Floor & Decor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide direction and...


  • Atlanta, Georgia, United States SP+ Full time

    Job Title: Customer Service RepresentativeAt SP+, we are driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you will play a crucial role in ensuring our customers have a seamless parking experience.Responsibilities:Ensure customers have a seamless parking experience and facilitate the expedient flow...


  • Atlanta, Georgia, United States SP+ Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at SP+. As a Cashier, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.Key ResponsibilitiesTreat each customer with respect and kindness, ensuring every...


  • Atlanta, Georgia, United States Floor & Decor Full time

    Customer Service Supervisor Job DescriptionFloor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:Key Responsibilities:Providing direction and guidance to Customer Service Associates to ensure a high level of...


  • Atlanta, Georgia, United States Floor & Decor Full time

    Customer Service Supervisor Job DescriptionFloor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:Key Responsibilities:Providing direction and guidance to Customer Service Associates to ensure a high level of...


  • Atlanta, Georgia, United States City of Atlanta Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our citizens, responding to inquiries, and resolving issues in a...


  • Atlanta, Georgia, United States StubHub Full time

    Global Customer Success, Senior SupervisorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a Senior Customer Success Supervisor, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Lead and mentor a team of customer service representatives to deliver...


  • Atlanta, Georgia, United States City of Atlanta, GA;City of Atlanta Full time

    Job Title: Call Center Representative IAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a desire to make a difference in your community?We are seeking a highly motivated and customer-focused Call Center Representative to join our team at the City of Atlanta. As a key member of our customer...


  • Atlanta, Georgia, United States Johnson Controls International Full time

    About the RoleWe are seeking a highly skilled and experienced Sprinkler Service Supervisor to join our team at Johnson Controls International. As a key member of our Service Department, you will be responsible for leading a team of technicians, coordinators, and administrators to deliver exceptional service to our customers.Key ResponsibilitiesLead the...


  • Atlanta, Georgia, United States Stellantis Financial Services US Full time

    Customer Care RepresentativeStellantis Financial Services (SFS) is a leading provider of financial services to the automotive industry. As a Customer Care Representative, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Handle high-volume...


  • Atlanta, Georgia, United States City of Atlanta, GA;City of Atlanta Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a desire to make a difference in your community?We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the City of Atlanta. As a key member of our call...