Customer Service Supervisor
1 week ago
Bobby Dodd Institute is seeking a highly skilled Customer Service Supervisor to oversee the day-to-day operations of our Contact Center. As a key member of our team, you will provide operational support, ensure smooth contact center operations, and serve as a primary coach for frontline staff.
Key Responsibilities:- Provide daily direction and communication to team members to ensure customer service tasks are completed efficiently and effectively.
- Handle human resource management issues, including employee reviews, coaching, and corrective action.
- Interview candidates to support recruiting efforts.
- Provide training and resources to team members to ensure they are equipped to perform their jobs.
- Identify opportunities for process improvements and present solutions to upper management.
- Monitor and track productivity, and submit reports to management as requested.
- Complete QA audits and manage the Call Que and chats to answer customer questions.
- 2+ years of call center experience.
- Strong communication and leadership skills.
- Ability to manage complexity and prioritize tasks.
- Customer-focused and results-driven.
- 5+ years of experience in a fast-paced customer service role.
- Previous experience with durable medical equipment and insurance guidelines.
- Advanced understanding of billing and reimbursement procedures.
Bobby Dodd Institute is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.
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Customer Service Supervisor
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Route Service Supervisor
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Atlanta, Georgia, United States City of Atlanta Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our citizens, responding to inquiries, and resolving issues in a...
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