Customer Service Representative

2 weeks ago


Atlanta, Georgia, United States Fresh Form Draft Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Fresh Form Draft. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and ensuring a positive experience with our company.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about our products and services.
  • Resolve customer complaints and issues in a courteous and timely manner.
  • Escalate complex issues to appropriate departments or supervisors when necessary.
  • Meet performance metrics such as customer satisfaction and accuracy.
Requirements
  • High school diploma or equivalent.
  • Proven experience in a customer service or call center environment.
  • Excellent verbal and written communication skills.
  • Strong active listening skills and the ability to empathize with customers.
Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.


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