Audiovisual Technical Support Specialist
4 weeks ago
We're seeking a skilled Audiovisual Technical Support Specialist to join our team at Vets Hired. As a key member of our support team, you'll provide top-notch technical support to our clients' audiovisual systems.
Key Responsibilities- Remotely provide technical support to existing clients' audiovisual systems
- Monitor audiovisual systems to detect, resolve, report, and prevent potential issues
- Manage help desk tickets for support cases
- Quickly identify and escalate high-priority issues
- Assist with remote installation, configuration, and software updates for audiovisual systems
- Review system documentation and support field technicians with AV system troubleshooting efforts
- Document knowledge in the form of technical notes and articles
- Minimum 4 years of experience in a technical support/help desk, audiovisual field support role, and high-profile customer service environment
- Experience working on commercial AV systems in an installation or tech support role
- Ability to read and update AV system single-line drawings
- Ability to work in the United States without sponsorship
- Valid driver's license
We're looking for a motivated and detail-oriented individual with excellent customer service skills and a strong knowledge of audiovisual best practices. If you're a self-starter with a passion for technical support, we'd love to hear from you.
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