Audiovisual Technical Support Specialist

4 weeks ago


San Diego, California, United States Vets Hired Full time
About the Job

We're seeking a skilled Audiovisual Technical Support Specialist to join our team at Vets Hired. As a key member of our support team, you'll provide top-notch technical support to our clients' audiovisual systems.

Key Responsibilities
  • Remotely provide technical support to existing clients' audiovisual systems
  • Monitor audiovisual systems to detect, resolve, report, and prevent potential issues
  • Manage help desk tickets for support cases
  • Quickly identify and escalate high-priority issues
  • Assist with remote installation, configuration, and software updates for audiovisual systems
  • Review system documentation and support field technicians with AV system troubleshooting efforts
  • Document knowledge in the form of technical notes and articles
Requirements
  • Minimum 4 years of experience in a technical support/help desk, audiovisual field support role, and high-profile customer service environment
  • Experience working on commercial AV systems in an installation or tech support role
  • Ability to read and update AV system single-line drawings
  • Ability to work in the United States without sponsorship
  • Valid driver's license
What We're Looking For

We're looking for a motivated and detail-oriented individual with excellent customer service skills and a strong knowledge of audiovisual best practices. If you're a self-starter with a passion for technical support, we'd love to hear from you.



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