Technical Support Specialist 2

4 weeks ago


San Diego, California, United States Vets Hired Full time
About the Job

This Customer Technical Support Specialist role is responsible for providing direct and indirect technical support to GenMark product customers. The ideal candidate will have a strong understanding of technical concepts and be able to communicate complex ideas in a clear and concise manner.

Key Responsibilities:

• Provide technical support to customers via phone, email, and remote access
• Assist customers with troubleshooting and resolving technical issues
• Collaborate with internal teams to develop and implement new product and technical support plans
• Stay up-to-date with product knowledge and provide training to internal personnel
• Participate in quality improvement initiatives to enhance customer satisfaction

Requirements:

• Associate's degree (or equivalent military training) in a related field
• 1-2 years of experience in a technical support role
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Familiarity with MS Office, SFDC, SAP, and other supporting software

What We Offer:

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development in a dynamic and supportive team environment.

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