Spa Receptionist

3 days ago


Menlo Park, California, United States Rosewood Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Spa Receptionist to join our team at Rosewood Sand Hill. As a Spa Receptionist, you will be responsible for providing exceptional guest service, managing reservations, and maintaining a clean and organized spa environment.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and ensuring a positive experience.
  • Manage reservations, bookings, and scheduling using SpaSoft software.
  • Maintain a clean and organized spa environment, adhering to high standards of cleanliness and sanitation.
  • Assist guests with locker key administration, towel and robe maintenance, and other spa-related tasks.
  • Follow up with guests, members, and associates to ensure their needs are met and provide feedback to the spa director.
  • Explain and promote all spa facilities, services, and activities, ensuring guests are aware of the available options.
  • Continuously strive to improve procedures at the spa reception desk, providing updates and accurate information to fellow associates.
  • Attend all spa training sessions and meetings, maintaining a high level of knowledge and expertise.
Requirements
  • Previous experience in a luxury spa environment, preferably within a luxury or ultra-luxury hotel.
  • Knowledge of SpaSoft software and ability to learn new systems quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, members, and associates.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work days, nights, weekends, and holidays, as needed.

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