Spa Receptionist and Guest Services Coordinator

1 week ago


Overland Park Kansas, United States Sunlighten Full time
About the Role

Sunlighten Day Spa is seeking a highly skilled and customer-focused Guest Experience Representative to join our team. As a key member of our front-desk staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Maintain accurate and efficient booking systems, including appointments and add-on services.
  • Provide top-notch customer service through all forms of communication, ensuring guests feel welcome and comfortable.
  • Educate customers on our spa services and menus, highlighting the benefits of each.
  • Manage front-desk activities, including opening and closing the office, handling bookings, taking payments, and maintaining a clean workspace.
  • Assist with laundry and spa cleaning, ensuring a clean and hygienic environment.
  • Process payments and handle client transactions efficiently.
  • Communicate with staff members regarding cancellations, no-shows, and client arrivals, ensuring seamless operations.
Requirements
  • Prior customer service and front-desk/receptionist experience is required.
  • Excellent verbal and written communication skills are essential.
  • Quick thinking, a positive attitude, and confidence in decision-making are necessary for success in this role.
Working Hours

The ideal candidate must be able to work afternoon and evening shifts, including weekends. Specific hours include Saturday (8AM-5PM) and Sunday (10AM-4PM).


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