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Guest Experiences Representative

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Overland Park, United States Sunlighten Full time

Sunlighten Day Spa is on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic facials, and body contouring are just a few of the offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for a reliable and hard-working individual to be an integral part of providing that experience.

Summary:

The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. Guest Experience will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work weekends and evenings.

Duties/Responsibilities:

  • Maintain accuracy and efficiency of booking system through appointments and add on services
  • Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
  • Educate customers on our spa services and menus and the benefits of each
  • Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
  • Assist with laundry and spa cleaning and completes list of cleaning obligations
  • Ring out clients through multiple modes of payment
  • Open, close, or otherwise man the spa independently, if necessary
  • “Defend” books as necessary (charge no call/no shows, take payment information, etc.)
  • Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy

Requirements

  • Prior customer service and front-desk/receptionist experience required
  • Excellent verbal and written communication skills
  • Quick thinking, positive and “can do” attitude, confidence in decision making

Hours:

Must be able to work afternoon/evenings and weekends.

  • We are looking for someone to work mid-day into evening shifts and on the weekends- Saturday (8AM-5PM), and Sunday (10AM-4PM)

Benefits

Compensation:

$14-$16/HR depending on prior experience