Spa Receptionist

5 days ago


Oak Park, Illinois, United States Fitness Formula Clubs Full time
Spa Receptionist Job Description

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Fitness Formula Clubs (FFC). As a key member of our spa team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our members and guests.

Key Responsibilities:
  • Welcome with Warmth: Greet members by name with a smile, creating a positive first impression.
  • Maintain a Pristine Space: Keep the spa's front desk and tanning areas (if applicable) spotless and organized.
  • Professional Communication: Answer incoming calls and direct them with professionalism and care.
  • Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling.
  • Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift.
  • Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments.
  • Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs.
  • Respond & Support: Address members' questions and concerns and provide additional support to other departments as needed.
What We Offer:
  • Insurance: Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare.
  • Company-paid Life Insurance: (only for Full time employees)
  • 401K: with company match.
  • Professional Development Reimbursement: FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
  • We provide fitness instructor training and significant discounts on these educational programs: Pilates, Group Fitness, Personal Trainer, Yoga.
Other Perks of Working at FFC:
  • Complimentary Club Membership: to use any of our FFC locations.
  • Open Door Policy: Your managers and the corporate team all have an open door policy.
  • Diverse and Inclusive Culture: Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment.
  • 25% discounts on Spa, Retail, and Fitness classes: for all employees.
  • Employee appreciation programs:
  • Various fringe benefits: such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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