Spa Receptionist

2 weeks ago


Overland Park, Kansas, United States Salinity Salt & Float Spa Full time

About Salinity Salt & Float Spa

At Salinity, we're dedicated to providing a tranquil and restorative haven where guests can unwind, heal, and rejuvenate through our unique services. Our offerings encompass halotherapy, float therapy, and massage therapy, all designed to promote physical, mental, and emotional well-being. Guided by our expert team, customers embark on a journey of holistic rejuvenation, experiencing the simple pleasure of relaxation alongside tangible therapeutic benefits.

Spa Receptionist Responsibilities

  • Warmly greet guests and confirm their appointments.
  • Manage phone calls, including scheduling and modifying reservations.
  • Provide informative explanations about our services and the advantages of salt and floatation therapy.
  • Process customer payments and address any billing inquiries.
  • Maintain a pristine environment by meticulously cleaning and preparing rooms between bookings, ensuring a spotless and inviting facility.
  • Monitor inventory levels for both supplies and cleaning materials.
  • Handle the laundering of towels and soft furnishings.
  • Offer personalized recommendations for membership options and retail products to enhance the guest experience.

Ideal Candidate Profile

  • Detail-Oriented: Accuracy is paramount when handling appointments, customer information, and payments.
  • Exceptional Customer Service Skills: Delivering a consistently high level of service is essential to ensure every guest has a positive experience.
  • Cleaning Proficiency: Maintaining a hygienic and inviting spa environment requires meticulous attention to detail and regular cleaning practices.
  • Multitasking Abilities: Successfully manage diverse tasks, including serving guests, handling phone inquiries, and maintaining cleanliness throughout the spa.
  • Physical Fitness: The role involves walking, lifting items (up to 30 lbs), and performing light cleaning tasks.

Qualifications

  • One year of prior experience in retail or customer service.
  • High School Diploma or equivalent.
  • Availability to work weekends or evenings is preferred.


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