RN, Patient Outreach Coordinator

2 weeks ago

Florida, United States Imagine Pediatrics Full time
About Us

At Imagine Pediatrics, we are a dedicated and empathetic, multi-disciplinary medical group led by pediatricians, striving to create a world where every child with intricate medical needs receives the care and support they require. Motivated by our mission to transform pediatric healthcare, we are at the forefront of virtual-first care services that encompass care coordination and 24/7 access to specialized clinicians from the comfort of home. We do not replace a child's existing healthcare team; rather, we collaborate to provide ongoing support, enabling children to spend less time in hospitals and more time thriving in their homes and communities.

Every day, we challenge conventional methods and seek innovative ways to enhance the health and lives of children facing medical complexities. In collaboration with caregivers, healthcare providers, and insurance plans, we dismantle the obstacles that hinder families from accessing quality care for their children. While we acknowledge that we cannot resolve every challenge faced by these children, we are committed to tirelessly providing them, their families, and caregivers with the assistance and relief they need, precisely when they need it. We believe that a better approach to pediatric healthcare is attainable, and we are dedicated to pursuing it today.

Our Core Values

We are guided by five fundamental principles:
  • Child-Centric Approach: We prioritize the best interests of children above all else, unwavering in our commitment to enhancing the lives of children and families by delivering exceptional care.
  • Trust Building: We value the trusting relationships we cultivate with the children and families we serve, our partners, and one another. We prioritize understanding and communicate with honesty.
  • Innovation: We reject the notion of 'the way things have always been done.' Children and families are awaiting our assistance, and their courage compels us to challenge assumptions and develop new methodologies.
  • Empathy and Authenticity: We lead with compassion and sincerity, presuming competence and good intentions. When we falter, we view it as an opportunity to learn and grow stronger.
  • Collaborative Teamwork: We work alongside families as a unified team toward a common goal, championing diversity and recognizing the contributions of all.

Your Role:

As an Outreach Team RN at Imagine Pediatrics, you will cultivate positive, long-lasting relationships with pediatric offices, specialty practices, hospital discharge planners, social workers, home health agency nurses, and other community team members to enhance the engagement of eligible patients and their families. The Outreach Nurse is responsible for boosting patient and family involvement through direct outreach via phone and community engagement. You will collaborate with other members of the interdisciplinary team, including physicians, advanced practice providers, social workers, and navigators, as needed to enroll patients and caregivers.
  • Devise innovative strategies to enroll patients and families into our services.
  • Collaborate with the Director of Network & Engagement to build relationships with pediatricians, pediatric specialists, local hospitals, home health agencies, group homes, and clinics to promote engagement.
  • Manage relationships: Establish a regular meeting schedule with community partners to discuss our services, engaged patients/families, and eligible patients.
  • Develop strong working relationships with practice managers, primary care providers, discharge planners, and key provider stakeholders to establish formal business connections.
  • Comfortable conducting telephonic outreach to eligible families to enroll them in our program.
  • Utilize reporting and dashboards to prioritize telephonic and field-based outreach to members to enhance engagement.
  • Meet or exceed established monthly engagement goals.
  • Outreach to caregivers and assist in the onboarding process of our integrated technology platform.

Qualifications

First and foremost, you are passionate and dedicated to reimagining pediatric healthcare and ensuring that every child with complex medical conditions receives the care and support they deserve. You thrive in a dynamic environment and are adaptable to changing priorities. In this role, you will need:

Required:
  • Compact Licensed RN or eligibility for other state licensure.
  • Bachelor's degree in nursing from an accredited institution preferred.
  • A minimum of 2 years of direct clinical experience in PICU, Pediatric Emergency Department, and/or Pediatric Complex Care Clinic.
  • Bilingual in English and Spanish.

Preferred:

  • Prior experience in virtual healthcare.
  • Proficiency in Microsoft Excel, PowerPoint, and Tableau.

Benefits and Perks

We offer a competitive compensation package along with a comprehensive benefits package and eligibility to participate in an employee equity purchase program (where applicable). When determining compensation, we carefully evaluate various factors, including job-related knowledge, skills, and experience, which may result in variations in compensation.

Additional benefits and perks include:
  • Competitive medical, dental, and vision insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts; Company-funded Health Savings Account.
  • 401(k) with a 4% match, fully vested from day one.
  • Employer-paid short and long-term disability.
  • Life insurance at 1x annual salary.
  • 20 days of paid time off plus 10 company holidays and 2 floating holidays.
  • Paid parental leave.
  • Additional benefits to be detailed in the offer.

Diversity, Equity, Inclusion, and Belonging

We believe that creating a world where every child with complex medical conditions receives the care and support they deserve necessitates a diverse team with varied perspectives. We take pride in being an equal opportunity employer. Individuals seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy, or any other status protected by applicable law.

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