Guest Services Representative

2 weeks ago


Schenectady, New York, United States Hampton Inn Schenectady Full time

Position Overview: Front Desk Agent at Hampton Inn Schenectady Downtown

The Hampton Inn Schenectady Downtown is in search of a dedicated Front Desk Agent to manage all facets of guest accommodations. This position involves welcoming and checking in guests, managing reservations, and providing comprehensive information regarding room options, pricing, and hotel amenities.

About Hampton Inn Schenectady: Schahet Hotels is a distinguished entity in the hospitality industry, celebrated for its outstanding culture and superior service. Recognized as one of the 'Best Places to Work' for multiple consecutive years, we are excited to expand our workforce. Despite our size, we focus on nurturing a robust company culture, underscoring our core values: RISE (Respect, Integrity, Service, and Excitement). We firmly believe that a satisfied team contributes to collective success.

Employee Benefits:

  • Health Insurance
  • Medical Coverage
  • Dental Plan
  • Vision Benefits
  • Vacation & Personal Time Off
  • Employee Discounts
  • Employee Assistance Program
  • 401K with Matching Contributions
  • Life Insurance Coverage
  • Referral Bonus Incentives

Key Duties:

  • Perform all check-in and check-out processes
  • Manage online and telephone reservations
  • Inform guests about payment options and verify credit card details
  • Complete guest registrations, collecting essential information such as contact details and stay duration
  • Allocate rooms and greet guests upon arrival
  • Provide information on hotel services, room availability, rates, and facilities
  • Address guest inquiries and concerns promptly and professionally
  • Collaborate with housekeeping to ensure rooms are clean and ready for guests
  • Confirm group reservations and arrange personalized services for VIP guests and special events
  • Promote additional services and amenities as needed
  • Maintain accurate records of reservations and payments

Qualifications:

  • Previous experience as a Front Desk Agent or in a similar capacity within the hotel sector
  • Familiarity with hotel reservation systems such as OnQ, PEP, or Opera
  • Background in customer service
  • Excellent communication and organizational skills

Company Commitment: We are dedicated to promoting equality in employment, prohibiting any form of discrimination or harassment based on various factors including race, religion, gender, or age, in accordance with applicable laws.



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