Event Service Specialist

2 months ago


Schenectady, New York, United States Aviva Hospitality Group Full time
Job OverviewPosition: Event Service Specialist

ROLE SUMMARY

The primary responsibility of the Event Service Specialist is to uphold Aviva Hospitality Group's standards of service excellence while demonstrating a polished demeanor and appearance. A commitment to hospitality is essential, characterized by the generous reception and entertainment of guests, visitors, or clients. Our mission is to ensure that each of our venues achieves top rankings in hospitality within its market.

REPORTING STRUCTURE

Reports to: Event Coordinator and Banquet Manager
Direct Reports: None

WORKING HOURS

Scheduled based on weekly requirements, with a necessity for weekend availability.

KEY RESPONSIBILITIES
  • Assist in the meticulous setup and breakdown of all catered functions.
  • Participate in all pre-event meetings to discuss event specifics with the Banquet Manager.
  • Relay guest feedback and observations to the Event Manager and/or Captain.
  • Maintain familiarity with all menu items, including preparation methods, main ingredients, side dishes, garnishes, and allergy information.
  • Process orders using menu cards, confirming details with guests at their tables.
  • Thoroughly clear tables between courses, removing soiled utensils and glassware.
  • Conduct quality checks immediately following the serving of each course.
  • Assist fellow team members with table upkeep to enhance guest satisfaction.
  • Ensure cleanliness and organization of service stations.

POSITION REQUIREMENTS
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment.
  • Excellent written and verbal communication skills, paired with a friendly and professional demeanor.
  • Demonstrated work ethic, guest-oriented mindset, and professional appearance.
  • Capability to lift up to 30 pounds and remain standing for extended periods.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays as necessary.


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