Guest Services Representative

1 week ago


Schenectady, New York, United States Doubletree Schenectady, NY Full time
Position Overview

Doubletree Hotels Schenectady, NY is seeking a dynamic Front Desk Agent to oversee various aspects of guest accommodations. In this role, you will greet incoming guests, issue room keys, manage bookings, and provide essential information regarding rooms, rates, and amenities. The compensation for this Full-Time position is $16 per hour.

About Our Company

As a prominent player in the hospitality sector, Schahet Hotels has established a reputation for outstanding culture and exceptional service. We have been recognized as one of the "Best Places to Work" for three consecutive years and are eager to expand our workforce as we continue to grow. Although we are a large organization, we prioritize our culture, which is guided by our core values: RISE - Respect, Integrity, Service, and Excitement. We believe that a happy team leads to satisfied guests.

Employee Benefits
  • Comprehensive Insurance
  • Medical Coverage
  • Dental Plans
  • Vision Care
  • VPS
  • Paid Time Off
  • Employee Discounts
  • 401K with Matching Contributions
  • Life Insurance
  • Referral Bonus Program
  • Opportunities for Career Advancement
Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Inform guests about payment options and verify credit card information
  • Register guests, collecting necessary details such as contact information and stay dates
  • Welcome guests upon arrival and allocate rooms
  • Provide information about the hotel, available accommodations, rates, and amenities
  • Address client complaints promptly and professionally
  • Coordinate with housekeeping to ensure rooms are clean and well-furnished
  • Confirm group bookings and arrange personalized services for VIP guests and event attendees
  • Promote additional services and facilities when appropriate
  • Maintain accurate records of bookings and payments
Qualifications
  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Strong customer service background
  • Excellent communication and organizational abilities
Equal Employment Opportunity Statement

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Discover more about Schahet Hotels by clicking on the link: Schahet Hotels Video

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