Automated Campaign Operations Manager

2 weeks ago


Draper, Utah, United States Credit Corp Solutions Full time

About Credit Corp Solutions

Credit Corp is a leading Debt Recovery firm that stands out from traditional agencies. With a workforce exceeding 2000, we operate across multiple regions including Australia, the USA, the Philippines, and New Zealand. Our business is centered around two primary sectors: debt acquisition and consumer financing. We prioritize fairness, respect, and inclusivity for all our clients and employees. Our innovative culture fosters a dynamic work environment that encourages creative thinking and career advancement.

Role Overview:

This position, reporting to the Business Improvement Manager in the USA, offers a unique opportunity to enhance the efficiency of automated campaigns through strategic implementation and oversight. The successful candidate will be expected to maintain a comprehensive understanding of Credit Corp's outreach strategies and collaborate with senior operational leaders to execute an agreed-upon program effectively.

Key Responsibilities:

  • Conduct tests to ensure accuracy in dialer campaign execution.
  • Monitor campaigns in real-time, evaluating pacing, abandonment rates, click efficiency (where applicable), and wait times.
  • Analyze campaign performance and provide insights into emerging trends.
  • Design and oversee metrics in partnership with senior operational staff and the Analytics team.
  • Work closely with the Business Improvement Manager to maintain relationships with external vendors supporting dialer and digital automation initiatives.
  • Identify and document challenges and opportunities within the dialer platform to enhance asset performance, operational efficiency, productivity, and overall effectiveness through process improvements.

Candidate Profile:

  • Over 5 years of experience in digital marketing or campaign management.
  • More than 5 years of experience with dialer systems.
  • Experience with Livevox is highly desirable.
  • Strong analytical skills with a proven track record.
  • Ability to identify and manage potential risks effectively.
  • Excellent business communication skills.
  • Proficient in Microsoft Office and general computer literacy.

Benefits:

  • Contribute directly to the growth of Credit Corp in the US market.
  • Newly established position.
  • Competitive salary package with bonus opportunities.
  • Full-time onsite role.

If you are seeking a role within a financial services organization that promotes growth and development while fostering a positive culture, this position may be the right fit for you.



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