Service Advisor

2 days ago


Hacienda Heights, California, United States Puente Hills Volkswagen Full time
Service Advisor Opportunity at Puente Hills Volkswagen

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Puente Hills Volkswagen. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance and repair experience.

Key Responsibilities:
  • Provide prompt and friendly greetings to customers, listening attentively to their needs and concerns.
  • Prepare accurate and thorough repair orders, ensuring all necessary information is captured.
  • Schedule appointments and coordinate with technicians to ensure timely completion of repairs.
  • Verify insurance coverage and set up loaner cars as needed.
  • Act as a liaison between customers and technicians, ensuring clear communication and understanding of recommended services and repairs.
Requirements:
  • Proven track record of achieving exceptional customer satisfaction.
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Computer skills and willingness to learn new programs.
Compensation and Benefits:
  • Competitive hourly pay and commission-based compensation.
  • Flexible working hours and opportunities for career advancement.
  • Health insurance, PTO, and sick leave benefits.
  • 401(k) retirement plan and other perks.

Puente Hills Volkswagen is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.


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