Automotive Service Director

1 day ago


Rowland Heights, California, United States United Auto Group, Inc. Full time
Service Manager Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at United Auto Group, Inc. As a Service Manager, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
  • Lead and manage a team of service technicians and advisors, providing guidance and coaching to ensure high-quality service delivery.
  • Develop and implement service strategies to drive sales growth and customer retention.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Qualifications:
  • Minimum 3 years of experience in a service management role.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • High school diploma or higher education.
  • Clean driving record and valid driver's license.

We offer a competitive salary and benefits package, including 401(k) matching, dental insurance, employee assistance program, health insurance, on-the-job training, and vision insurance. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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