Service Advisor
1 day ago
Are you a customer-focused individual with a passion for delivering exceptional service? We're seeking a skilled Service Advisor to join our team at Puente Hills Volkswagen.
Key Responsibilities:- Provide a prompt and friendly greeting to customers, ensuring a positive first impression.
- Listen attentively to customers' descriptions of problems or services needed, and accurately document their concerns.
- Prepare repair orders and communicate effectively with customers and technicians to ensure their needs are met.
- Proactively identify and recommend maintenance and repairs, using your knowledge of vehicle history and condition.
- Establish follow-up times and monitor the progress of each vehicle, keeping customers informed throughout the process.
- Verify that final invoices reconcile with the work performed, and explain all completed work and charges to customers.
- Take ownership of the customer's experience, completing extra tasks to leave a positive impression at the dealership.
- Proven track record of achieving exceptional customer satisfaction.
- Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Computer skills and willingness to learn new programs.
- Competitive pay and commission-based compensation.
- Flexible working hours and opportunities for advancement.
- Health insurance, PTO, and sick leave.
- 401(K) and other benefits.
We're an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.
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