IT Operations Coordinator

5 days ago


Buffalo Grove, Illinois, United States Nemera Full time

The estimated salary for this position is $75,000-$90,000 per year.

About Nemera

Nemera is a leading provider of innovative solutions for the pharmaceutical and healthcare industries. Our company values expertise, innovation, and customer satisfaction.

Job Description

We are seeking an experienced IT Analyst to join our team. As an IT Analyst, you will be responsible for providing day-to-day IM administration and support for our Buffalo Grove site. Your duties will include managing local site projects, providing first-line IM support, ensuring adherence to IM standards and policies, and performing routine contact with IM staff and vendors.

  • Key Responsibilities:
  • Manage and/or assist with local site projects or other specific tasks
  • Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring effective IM service for business remotely or at the desk side.
  • Ensure that the agreed IM and company standards ad policies are utilized to complete tasks
  • Responsible for day-to-day operation of our computer systems
  • Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM, people from other sites and/pr Vendors)
Requirements
  • Qualifications:
  • High School Diploma or equivalent
  • Experience working in a virtual environment
  • MICROSOFT back and front office suite certification


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