Leasing and Marketing Operations Coordinator

5 days ago


Downers Grove, Illinois, United States Maple and Main Apartments Full time
Job Summary:

We are seeking a skilled Leasing and Marketing Operations Coordinator to join our team at Maple and Main Apartments. This role is responsible for promoting, leasing, and pre-leasing apartments in a fast-paced environment.

About the Role:
  • Conduct comprehensive tours of available apartment homes, highlighting community benefits and amenities to prospective residents.
  • Schedule appointments through various channels, ensuring timely communication with prospects and vendors.
  • Maintain relationships with current and prospective residents to foster retention and satisfaction.
  • Deliver exceptional customer service via phone, email, or text, addressing inquiries, requests, and concerns promptly and professionally.
Key Responsibilities:
  1. Touring and leasing of apartment homes, ensuring seamless transitions from prospect to resident.
  2. Manage competitor pricing trends, staying up-to-date on market conditions to optimize leasing strategies.
  3. Develop and maintain property knowledge, serving as a trusted resource for colleagues and residents alike.
  4. Coordinate marketing efforts, including website updates and ILS site accuracy checks.
  5. Review rental applications, lease paperwork, and renewal documents for precision and compliance.
  6. Assist with daily inspections of common areas, model units, and vacant spaces, ensuring a high standard of quality and presentation.
  7. Promote resident satisfaction through proactive issue resolution, timely responses, and adherence to company policies.
Requirements:
  • High school diploma or equivalent required; prior customer service experience beneficial.
  • Excellent written and verbal communication skills, with ability to work in a dynamic environment with competing priorities.
  • Strong organizational skills, strategic thinking, problem-solving, and proactivity in business planning.
  • Proficiency in Microsoft products and Property Management Software.
Compensation and Benefits:

We offer a competitive salary of approximately $40,000 - $55,000 per year, commensurate with experience, plus an attractive benefits package including health insurance, 401(k) matching, paid time off, life insurance, employee assistance program, referral program, and employee discounts.



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