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Customer Support Coordinator

2 months ago

SaintBauzilledePutois, Occitanie, United States PGT Innovations Full time

Customer Service

Job Category: Customer Service Requisition Number: RECEP002799

Job Details

Description

As a Reception Specialist, your role will involve:

  • Managing incoming calls and scheduling sales appointments following established protocols.
  • Coordinating appointment confirmations through email and phone communication.
  • Redirecting calls to appropriate personnel when available, and notifying staff via email if they are unavailable.
  • Monitoring and updating sales metrics for the office on a daily basis.
  • Analyzing incoming sales appointments to assess the effectiveness of various advertising strategies.
  • Handling service department calls and, if necessary, creating service requests to forward to the service manager.
  • Welcoming visitors to the showroom and connecting them with staff or providing product information when sales representatives are occupied.
  • Managing the collection and distribution of mail and packages, both incoming and outgoing.
  • Mailing warranties and promotional postcards as required.
  • Ensuring all guests sign in and out of the facility.
  • Preparing and greeting employment candidates during their visits.
  • Facilitating call transfers to all staff members within the organization.
  • Assisting in the provision of refreshments and materials for corporate meetings.
  • Ensuring compliance with safety protocols for all visitors.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications