Customer Service Representative

1 week ago


SaintBauzilledePutois, Occitanie, United States The Staffing Resource Group Inc Full time
Job Description

SRG is seeking a highly skilled Customer Service Support professional to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients in the aviation and manufacturing industries.

Responsibilities:
  • Collaborate with program management teams to ensure seamless communication and coordination with clients.
  • Monitor and manage sales and service orders, identifying opportunities for cost savings and process improvements.
  • Search for used parts in inventory to optimize logistics and reduce costs.
  • Work closely with production managers to monitor progress and ensure timely completion of maintenance and manufacturing jobs.
  • Coordinate outbound and inbound logistics, including product and parts delivery.
  • Assist with invoicing and collection of receivables from clients.
  • Maintain accurate records and files of MRO and manufacturing jobs, adhering to QMS requirements.
  • Issue parts pick tickets and perform other administrative duties as assigned.
  • Develop and maintain relationships with clients, providing exceptional customer service and support.
  • Work closely with planners to identify shortages and additional order requirements.
Requirements:
  • Bachelor's degree from an accredited institution.
  • Excellent interpersonal skills and experience working with individuals and teams at all levels.
  • Ability to work in a fast-paced office environment and/or on a shop floor.
  • Strong attention to detail, organizational skills, and decision-making abilities.
  • Prior experience managing multiple accounts and tasks concurrently.
  • Working knowledge of Microsoft Suite applications.
  • Experience with SAP or other integrated enterprise resource programs.

EOE/ADA

#Clearance

IND123

SRG offers flexible staffing solutions with a national presence, providing contract, contract-to-hire, direct hire, and executive search services. Our innovative approach matches professionals rapidly and precisely to client requirements, utilizing a proprietary database of over one million candidates.



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