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Customer Service Manager

2 months ago

Middlebury village, Vermont, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly skilled Customer Service Manager to lead our customer-facing teams. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences across all our stores.

Key Responsibilities
  • Lead and manage customer-facing teams to deliver outstanding customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store managers to ensure seamless customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide training and coaching to customer-facing staff to enhance their skills and knowledge
Requirements
  • Effective communication and customer service skills
  • Ability to lead and motivate teams to achieve exceptional customer service
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
Preferred Qualifications
  • Experience in a customer-facing role, preferably in retail or hospitality
  • Knowledge of customer service principles and practices
  • Ability to work flexible hours, including evenings and weekends
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
What We Offer
  • Competitive hourly rate: $24.75
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Employee discounts on Hannaford products and services
Equal Employment Opportunity

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.