Customer Service Representative
4 weeks ago
Hannaford Supermarkets is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing a positive shopping experience.
Key Responsibilities
* Provide outstanding customer service and support to customers
* Address customer inquiries and resolve issues in a timely and professional manner
* Maintain a clean and organized store environment
* Work collaboratively with other team members to achieve sales and customer service goals
* Perform other duties as assigned
Requirements
* Effective communication and customer service skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to work a variety of shifts, including evenings and weekends
Physical Requirements
* Perform frequent to continuous repetitive fingering, grasping, reaching and hand/arm motions while standing the majority of the shift
* Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
* Push or pull up to 75 pounds on occasion
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
* Work in and out of inclement weather when necessary
Preferred Requirements
* Greet all customers and provide them with prompt courteous service and assistance
* Bag or package merchandise according to established company policies and procedures
* Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items
* Gather shopping carts and take them to designated areas and pickup points
* Provide carryout service in accordance with the company's guidelines
Equal Opportunity Employer
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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