Customer Service Representative

4 weeks ago


Fremont, California, United States Swagelok Northern California Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Swagelok Northern California. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Experience & Interaction: Respond promptly to customer inquiries via phone, email, chat, and in-person interactions.
  • Documentation & Transactions: Accurate data capture and entry to support best possible results.
  • Team Collaboration: Coordinate with associates across the organization to support our customers and drive success for the company.
Requirements
  • Bachelor's degree (B.A./B.S.) from a four-year college or university (preferred)
  • Two years' experience in customer-facing or customer-service roles required
  • Clear communication skills
  • Demonstrate exceptional teamwork
  • Enjoy answering and managing inbound phone calls in a professional manner
  • Strong sense of urgency to resolve customer requests
  • Understand basic manufacturing
  • Ability to work effectively with other departments within the company
  • Communicate professionally and effectively through appropriate methods to individuals and groups
  • Strong attention to detail and time management of priorities
  • Professional appearance and demeanor
  • Continually adapt to changes, challenges, complexity, and opportunities
Benefits
  • 100% covered employee Medical, Dental, & Vision Insurance
  • Up to 80% dependent coverage for Medical, Dental, & Vision Insurance
  • Life Insurance
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 401k Plan & Company Matching up to 4%
  • Vacation, Sick, and Floating Personal Days
  • Paid Holidays
  • Gym Membership Reimbursement up to $50/mo
Work Environment

This position follows a hybrid work schedule, with on-site work required from Tuesday to Thursday each week. Please note that this schedule is subject to change based on business needs and organizational requirements.



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