Customer Service Representative
4 weeks ago
Premier Subaru of Fremont is a leading automotive group with a strong commitment to customer satisfaction. We are seeking a skilled Customer Service Representative to join our team.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Key responsibilities will include:
- Processing cash, check, and credit card payments from customers and external companies
- Performing closing procedures, including balancing the cash drawer and completing a transaction log
- Maintaining accurate records and files, and processing paperwork in a timely manner
- Responding to customer inquiries with courtesy, accuracy, and professionalism
- Generating service appointments and conducting phone surveys to assess customer preferences and quality of experience
- Utilizing lead management tools to effectively manage customer interactions
- Compiling reports, forms, and other documentation as required
Qualifications include:
- Ability to present information clearly and professionally
- Effective time management and organizational skills
- Basic computer skills and knowledge of Microsoft Office
- Punctuality and ability to multitask
- Availability to work weekends
Premier Subaru of Fremont offers a competitive compensation package, including medical, dental, and vision insurance, 401(k) with company match, and ongoing professional development opportunities.
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Customer Service Representative
3 weeks ago
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