Sales Operations Manager

6 days ago


New York, New York, United States Charlie Health Full time
About Charlie Health

We're a dynamic healthcare company that's revolutionizing the way people access and receive mental health treatment. Our innovative virtual programs combine group sessions, individual therapy, and family therapy to deliver personalized, evidence-based treatment plans from the comfort of home.

At Charlie Health, we're driven by a deep commitment to connecting people with life-saving mental health treatment. Our team is passionate about making a meaningful impact, and we invite like-minded professionals to join us in shaping the future of mental healthcare.

The Role

We're seeking an experienced Sales Operations Manager to lead our Behavioral Health team. As a key member of our sales operations team, you'll play a critical role in driving efficiencies and improving our go-to-market strategy for our Clinical Outreach team.

Your primary responsibilities will include overseeing and guiding the Sales Operations team, collaborating with Clinical Outreach leadership to develop and implement strategic initiatives, leveraging customer acquisition data to evaluate our go-to-market strategies, and partnering with Clinical Outreach leadership to implement best practices.

You'll also be responsible for developing frameworks to pilot new strategies, leading the implementation of new initiatives to optimize sales operations, monitoring and reporting on the return on investment (ROI) from implemented initiatives, and utilizing data-driven insights to evaluate the performance of the sales team and identify areas for improvement.

In addition, you'll partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans, oversee the implementation and optimization of sales technologies and tools to support the sales team, and collaborate with other departments to ensure alignment and cohesion in overall business strategies.

Requirements and Qualifications
  • Bachelor's degree in Business, Analytics, Finance, or a similar analytical subject area
  • 5+ years of relevant work experience, including investment banking, private equity, consulting, along with Sales Operations or Strategy & Operations experience
  • Experience running tests and scaling insights
  • Successful track record driving results on a team at a rapidly scaling company
  • Experience with Salesforce is required; experience with SQL and Tableau are a plus
  • Passion for healthcare services
  • Highly analytical, with an ability to construct data-driven recommendations
  • Exceptional communication, interpersonal, listening, and relationship-building skills
  • Microsoft Office proficiency—Word, PowerPoint, Excel
  • Resourceful with a natural ability to problem solve
  • Proactive self-starter and natural multitasker
  • Meticulous attention to detail
Estimated Salary Range: $136,000 - $165,000 per yearAbout Working at Charlie Health

We value being an Equal Opportunity Employer and strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.



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