Fitness Center Representative
2 days ago
Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness, dedicated to providing a high-quality experience in a welcoming, non-intimidating environment called the Judgment Free Zone.
Member Services Representative RoleWe are seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members and guests.
Key Responsibilities:- Greet members and guests with confidence, high-energy, and professionalism, anticipating their needs and responding promptly.
- Provide efficient customer service, maintaining a high level of accuracy in a fast-paced retail environment.
- Answer phones promptly and assist callers with knowledgeable and accurate information.
- Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize the club and equipment to maintain a safe and healthy environment.
- Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
- Self-starter who takes initiative with minimal direction and supervision.
- Punctual and dependable with a solid work ethic.
- Basic computer proficiency and ability to manage multiple responsibilities.
- Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
- 401(k) plan eligible after 12 months of employment.
- Free PF Black Card gym membership.
- Opportunities for growth.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
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Fitness Center Representative
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